Reopening Update - June 11
Monday-Friday: 5am - 8pm (Pools close at 7:30pm)
Our phone lines and front desk will resume back to the above hours starting Friday at 5pm as well.
Member FAQ's - June 5
Membership Update - 6/1/20
Welcome Back to The Arena Club!
We are so happy to welcome you back to The Arena Club! At this time, our outdoor weight room is open, we have resumed outdoor fitness classes, our pools are open, and we anticipate being able to reopen indoor fitness any day now. We are also still continuing to live-stream some classes and offer Les Mills On-Demand for members as well. We would like to thank everyone for all of your support during this time. We have received so many wonderful messages on social media, through email, and from members returning to the club - it means so much to our entire team!
We are still getting new information daily and continue to expand our operations and class schedules as we go. You can find all of the latest club schedules on our website under "latest news" - this is the best place to check for our most current schedule of activities at this time.
Thank you again for your support, we are so excited to officially welcome you back to the club!
Membership dues will resume June 2. All fitness classes, outdoor weight room use, and pools will be included with membership as usual and no longer offered as pay-as-you-go starting June 2.
Due to capacity limitations, we are still asking members to register for a time for club use. You can log into your member portal to register for classes, outdoor weight room use, lap lane swimming, therapy pool, and recreational pool use. All activities beginning 6/2 are back to being INCLUDED with membership and no longer require a $10 fee.
Members can now register for group fitness classes through the app or member portal under "classes." Registration for all classes will be open 24 hours in advance except for cycling which will be open 36 hours in advance. We will also be continuing to offer the free unlimited Les Mills On-Demand subscription for members through the end of this month and some live-streaming in-house options.
Click here for the updated schedule of classes.
Member Complimentary Personal Training Session
As a thank you for your support and to help you get back on track with your fitness goals, we are offering a complimentary 30-minute personal training session to all members during the month of June. Please contact Ranee Appleby at email@example.com to schedule your complimentary session.
Our phone lines will be open again beginning tomorrow for customer service. Our lines will be open Monday-Friday from 9:00am - 2:00pm: 410-734-7300.
- All activities at this time are for Arena Club Members Only. No Guests Allowed.
- For outdoor weight room use or classes that take place on the deck, please enter using the outside gate to the LEFT of the building as you face it.
- For pool classes, therapy pool, lap swimming, and recreational pool, please use the outside gate to the RIGHT of the building to enter.
- The baby pool and spa will remain closed at this time.
- We will have individual seating around the lap pool where chairs are spaced 6 feet apart; please do not move the chairs at all. Family seating will take place by the rec pool and will have two chairs together, with groups spaced 6' apart. For proper distancing and safety, we are asking that families ONLY use two chairs at this time.
- The slides and diving board will be closed in the recreational pool.
- We will not have pool toys, balls, diving rings, goggles, etc. available for use at this time.
- The locker rooms will be open for restroom use only. The showers and spa will not be open at this time.
- Masks are not required outdoors, but we encourage them during social interaction with others.
New Cleaning Procedures Update - 4/27/30
The Arena Club has always valued cleanliness, and we have taken pride in providing our community with a clean, safe, and healthy facility to enjoy. In these uncertain times, we know that cleanliness and your safety is even more a priority than ever before. To that end, we are implementing enhanced preventative measures to keep our facilities clean and healthy for you and our team. Click here to learn what we are doing.
Member Update - 3/31/20
To the BEST members,
Many of you have asked questions regarding Covid-19 and its impact on us. We thought we would give a little update:
First, we are praying you all are staying healthy. Remember, to help build your immune system - exercise! Try to get as much sleep as possible, fuel your body with proper nutrition, and hydrate. Water, water water!
Staying inside can definitely cause anxiety and the blues. Continue to take the healthy actions mentioned above, plus try to get fresh air and sunshine when possible. Consider practicing gratefulness, meditation, or prayer at the start of every day to help set the tone for the day. It has been said that a heart full of gratitude leaves no room for stress and anxiety.
Now to address some of your questions:
When will we reopen?
At this time, we have no idea. But based upon the Governor's most recent request to stay at home, it will probably be at least another month.
What about my membership dues?
We will not charge dues until we reopen. In the meantime, we will do our best to stay engaged with you all through social media. We also worked very hard to gain access to over a thousand at-home workouts with Les Mills On-Demand. We are the only Harford County Health Club with access to this amazing library of workouts. To request a complimentary subscription, click here: https://bit.ly/2y5KWvy. (Please note - this service is complimentary for members only).
How's the club? The team?
Without programming and membership dues, we have very little to no income coming in. However, we still have our monthly bills and obligations of mortgages, utilities, insurance, licensing fees, equipment payments, software fees, etc. Unfortunately, we have had to furlough most of our team. This kills us because they are our family. We worked hard to assemble a team and create a culture to provide our community with the best service. It is our goal to retain everyone, based upon membership, to continue this culture and level of service. We currently have a skeleton crew helping with maintenance of the building, back office duties, and keeping our website and social media running. We have deep-cleaned, done repairs, completed our honey-do list, prepped the pools and dome, and finished the locker repairs and installation in the early part of our closure.
What about the government help?
The first two legislation bills did not apply to us because we have over 50 employees. Friday's legislation, the PPL Cares Act, offers minimal loans/partial grant to businesses under 500 employees. We are sifting through all of the legislation and are hopeful to qualify, apply, and get our team back as soon as possible.
Can you please offer more videos with Arena trainers and instructors?
Initially when we thought our closure might be shorter-term, our intention was to continue to bring at-home classes from The Arena Club trainers and instructors that you know and love. While our team is now on furlough, legally we can no longer continue. But, that makes us incredibly happy that you would prefer our team! We think they are great too.
How can we help?
We are so incredibly humbled with the outpouring of love and support we have received. Many of you have offered to continue paying for your membership while we are closed. It blows us away. Thank you, thank you - it means so much to us and our team. There is one request that would greatly help us. If you currently charge your membership dues to a credit card, switching that to an automatic debit from your checking account would greatly help. Saving the 3% billing fees that we pay to credit card companies would really help with retaining our team and cashflow during this time. (You can do this by visiting our home page and clicking on "Member Login" to access your membership account to update your billing method.) We appreciate your consideration for taking this small step and thank you in advance. The other thing that would greatly help us is for you to continue your membership and share your love of The Arena Club with your friends when we reopen!
Lastly, we wanted to point out all the good that is going on in our world today. There are so many stories out there that remind us of the good of our community - stories of young adults helping the elderly with grocery shopping and running errands, companies stepping up to tackle this crisis with manufacturing face masks and ventilators, neighbors helping neighbors, etc. We need to really focus on the good. If you have any inspirational stories or positive quotes or passages, please share them with us so we can share them on our social media and spread the good in the world.
We miss you! We love you! We look forward to serving your family, fitness and fun again soon.
Be safe. Wash your hands, again, again, again…
Love and good health,
The Rawlings and your Arena Club Family
Member Update - 3/18/20
Based upon the ongoing spread of COVID-19 and on the word of Governor Hogan we have been informed that we are mandated to temporarily close as of March 16, 2020. Given the circumstances we believe it is the most responsible way to control the COVID-19 outbreak in our community, city and our nation.
What about my Membership?
Our Management Team is staying in contact and working to provide value so that you can stay active. We are working to host live classes with our instructors that are available on our Facebook page and YouTube Channel (www.youtube.com/user/thearenaclubbelair). Thanks also to our strong partnership with Les Mills, we are pleased to offer a FREE streaming platform offering at-home workouts. This on-deamnd format can be accessed via this link: https://watch.lesmillsondemand.com/free-content.
What will happen with my Billing?
We have worked diligently to address all billing concerns and membership requests for anyone who submitted them between March 16 through March 18 at 2:00pm. After that time, any membership change requests will be addressed when we reopen for business. However to help our members, effective April 2, 2020 we will suspend billing for membership dues until we reopen. If you want to support the club and keep your membership active, just let us know. We will continue to monitor the situation and post any further updates on this page.
We understand that you have concerns. Rest assured that our Management Team is continuing to monitor the situation and will be ready with a plan in place to address your membership concerns when we are allowed to fully reopen. Thank you to everyone who has given us positive support through these uncharted waters. We extend our sincerest feelings of gratitude for our members and thank you for support, patience, and understanding during these challenging times.
Thank you for your support, and we can’t wait to continue to serve you the Best in Family, Fitness & Fun soon.
Yours in Fitness,
Keith and Kathy Rawlings
Important Information from The Arena Club Regarding COVID-19 (Coronavirus)
We know you have concerns. As we continue to monitor the Coronavirus (COVID-19) outbreak, we realize the importance of communication as we work to ensure the health and safety of our staff and members.
First and foremost, to keep our staff and members safe, if you answer yes to any of the below, please refrain from visiting the club at this time.
- Have you traveled to a country for which the CDC has issued a Level 2 or 3 travel designation within the last 14 days?
- Have you had contact with any Persons Under Investigation (PUIs) for COVID-19 within the last 14 days, OR with anyone with known COVID-19?
- Do you have any symptoms of a respiratory infection (e.g., cough, sore throat, fever, or shortness of breath)?
If you have the slightest doubt or concern as to your current health status, play it safe, stay home, and rest.
Here are a few easy things we can all do to help protect ourselves and others against respiratory viruses in general:
1) Wipe down equipment BEFORE and AFTER you use it (wipes are provided on the fitness floor).
2) Use hand sanitizer in between equipment. Example: if you move from one piece of machinery to another, move to another area of the club, or pick up a new set of weights.
3) Wash your hands when you enter the club, before you leave, before you eat, and of course, whenever you use the restroom. It has been proven time and again that hand washing is the most effective way to fight germs. You also want to ensure that you are washing your hands properly: use hot water, plenty of soap, and fully lather and work the soap in and around your fingers for at least 30 seconds (need to time it? sing "Happy Birthday" to yourself twice.)
4) Cover your mouth and nose with the inside of your arm, not your hands, when you cough or sneeze. Avoid touching your eyes, nose, or mouth with unwashed hands.
5) The key to being healthy is holistic wellness. Take care of yourself. Stay hydrated. Maintain a balanced diet. Get plenty of sleep. Exercise regularly. Staying well is much more than just avoiding sickness. If you do experience any symptoms of cold, flu, or otherwise, please stay home to prevent the transmission of disease.
As a team, we will be working together to clean surfaces at the club more diligently and regularly. You will see our entire team cleaning more often. We are also ordering more supplies to have extra sanitizer on hand for both equipment cleaning and for personal use.
If you have questions or concerns, please feel free to contact any Management Team staff. You may also contact us using the form here. Thank you for doing your part to keep yourself and others healthy.
Arena Club Management
For More Information:
The Harford County Public Library has put together a list of online resources to assist our community in learning the facts about the Coronavirus, COVID-19. Visit: https://www.hcplonline.org/coronavirus.php